consilium1’s single point of contact Service Desk provides clients with a fully integrated service to easily resolve software, desktop, and mobile computing issues to minimize disruptions to on-going business. Our Service Desk solution provides a balance of remote, on-site, and self-help support to lower costs, reduce downtime and maximize business value. Our model enables you to take advantage of the benefits of outsourcing with the adaptability your business needs to compete in today’s marketplace.

With our full spectrum of standard and customer Service Desk offerings, we can help your organization:

• Increase flexibility required to adapt to changing business needs


• Improve end-user productivity and IT staff efficiency


• Reduce the complexity of your support environment


• Control and predict costs Improve service response and resolution times


• Free up IT staff to focus on core competencies

If you would like to find out how our Help Desk and System Management Services can help you, contact us.

With our technologies and highly skilled staff, we address the needs of the broadest range of our clients, from small and medium–sized corporations with a small number of servers to large organizations with many servers and complex technology stacks. consilium1 leverages our skilled technicians and advanced tool set to constantly monitor your computer network for slow or failing systems and then notifies the network administrator in case of outages via email, pager or other alarms. The goal of consilium1 is to provide a scalable and comprehensive set of event collection, performance monitoring and reporting support.

If you would like to find out how our Managed IT Services can help you, contact us.

Building and managing an in-house information technology organization has grown increasingly complex and costly as technologies have proliferated due to the rapid rate of change in IT. consilium1 works with you to define an outsourced managed services model to allow your organization to focus on the core operations of your business. Effectively outsourcing strategic components of your IT infrastructure provides your company with a higher level of support and access to the latest technologies while allowing the company to reduce costs. Our goal is to help you to maximize the return on your IT investment while focusing on critical components of your business.

If you would like to find out how our Outsourced IT Management Services can help you, contact us.

Our performance and capacity management process provides our clients with the on-going monitoring and interpretation of service capacity levels and IT infrastructure. This service enables us to effectively manage systems, services and business solutions. Capacity management also provides monitoring and feedback necessary to produce a contingency plan for business continuity.

Capacity planning and management are among the most critical quantitative aspects of an IT service. Once designed and implemented, the consilium1 process delivers key benefits:

• Reduction of the frequency and duration of IT capacity failures


• Definition, measurement, and monitoring of capacity requirements in order to fully service level agreements (SLA)


• Problem and root cause analysis data provided by the IT support organization through capacity management tools and techniques.


• Recognition and correction of shortfalls in the provision of the required levels of capacity and performance


• Improved alignment between business needs and IT resources by deriving IT service and capacity requirements from specified business requirements


• Better validation and justification of IT spending

If you would like to find out how our Managed IT Services can help you, contact us.

consilium1 assists your IT organization in building customized high performance work teams to support you in the achievement of your strategic IT project initiatives and on-going requirements. We work with our customers’ management teams to define skill and staff sizing requirements, co-manage the consultant evaluation and selection process to implement an on-going management process to assure all service metrics are met.

If you would like to find out how our High Performance Work Teams can help you, contact us.

c1search, a division of consilium1, supplies world class talent and expertise helping our clients operate successfully in the 21st century. As a full service staffing company, we redefine the value of staffing solutions through our contemporary recruiting methodology. We take the time to learn our clients’ specific needs and apply that information to provide unique staffing solutions that integrate with the goals and processes of our customers. c1search has grown to a national firm and is recognized as an industry leader in personnel solutions including permanent, contract staff augmentation and contract to hire placement. Our services include placements of executive, professional and technical level personnel.

If you would like to know more about how c1search can help you, click here to visit the c1search website.